Terms and Conditions
General
These terms and conditions follow the laws of Western Australia.
Swan City Youth Service can update these terms and conditions at any time. By using this website, you agree to any changes we make. If we update the terms, we will post the new version here, but we won’t send individual notifications.
Marketing
Swan City Youth Service uses images, videos, and other materials in our digital and print media. We own the rights to these materials, and they cannot be used or copied without our written permission.
We do not use photos or stories of the young people we support in our marketing or promotions without their consent. In some cases, we may change names, images, gender, location, or other details to protect their privacy.
Website
Using this website means you agree to these terms and our Privacy Policy.
The information on this website is general. Swan City Youth Service works to keep it accurate and up to date, but things may change over time. For the latest information, don’t rely only on what’s written here—contact us if you need confirmation.
We don’t guarantee that all information on this website is always correct, complete, or reliable. We are not responsible for any errors or missing details.
If you have any questions, please contact us.
Website Intellectual Property
Swan City Youth Service owns the copyright and intellectual property for this website and any marketing materials (both print and digital), unless stated otherwise.
You can temporarily access and download content from this website for personal use only. If any material is available under a Creative Commons licence, you must follow the rules of that licence.
Apart from this, or as allowed by the Copyright Act 1968 (Cth) or other laws, you cannot copy, share, change, upload, link, display, publish, or use any content from this website in any way without written permission from Swan City Youth Service. You also cannot create new content from this material or use it for commercial purposes.
Donations and Refunds
Swan City Youth Service is registered as a charity with the Australian Charities and Not-for-Profits Commission.
By making a donation, you confirm that:
- You accept the Terms & Conditions and Privacy Policy.
- You understand that you can stop communication or update your personal information by contacting us.
We use your information only to process donations and communicate with you about our work. De-identified data may be used for charity benchmarking to help improve our fundraising efforts.
Donations can be one-time, recurring, or a gift in a Will. Swan City Youth Service decides how funds are used across our programs. If a donation is made for a specific project, we will try to direct the funds accordingly but are not required to do so. Gifts in kind will also be used as needed.
We provide official receipts for approved donations of $2.00 or more. One-time donations receive individual receipts, while recurring donations can receive individual receipts or an annual receipt, based on the donor’s preference when completing the recurring donation form. Anonymous donations are accepted, but we cannot issue a tax-deductible receipt for them.
Swan City Youth Service uses Keela and Stripe to collect donations and process payments. By donating, you also agree to their terms and conditions.
Online Donations
This website allows secure online donations. However, while we take steps to protect your information, there are still risks when transferring data over the internet.
We record donor details, including name, address, email, phone number, and donation amount, in our fundraising database. This database is protected by secure user IDs and passwords to help prevent misuse, unauthorized access, changes, or disclosure.
For more details on how we collect and use donor information, please see our Privacy Policy.
Refunds
Recurring Donations
To request a donation refund, you must contact Swan City Youth Service within 14 days of making the donation. You can reach us by phone at (08) 9274 3488 between 9 AM and 5 PM AWST (Monday to Friday) or by email at reception@scys.org.au.
All donations, purchases, or transactions made through this website using a credit card are final and cannot be disputed. However, if there has been unauthorized use of your credit card and you can provide evidence of this, we may consider a refund.
We carefully review all refund requests and will correct genuine errors, but refunds are at our discretion. If you would like to request a refund, please provide details of how you made the donation, the amount, the date, and the reason for your request.
If a donation is refunded, the original tax receipt is no longer valid and should be securely destroyed. It is your responsibility to ensure that you submit the correct receipts to the Australian Taxation Office (ATO).
Please note that online refunds for donations collected through a third-party payment processor may incur a fee set by the processor. This fee will be deducted from the refund amount.
The SCYS Donation Debit Services Agreement governs any donation recurring or individual arrangements with Swan City Youth Service.
To cancel a recurring donation, you must notify us at least 10 business days before your next scheduled payment.
If you manage your recurring donation yourself—such as through a direct bank debit—you can cancel or change it at any time.
Unacceptable Donations
Third Parties
SCYS uses third party providers to collect donations as part of our operating procedures. For more information on their terms and conditions and privacy policies please see the links below.
https://www.keela.co/terms-of-service
https://www.paypal.com/us/legalhub/paypal/privacy-full
